Tax Charges

All prices shown on the site have VAT included (at 21.5% ).

Reaching Us

The contact details below are for enquiries only. If you wish to place an order, please use our online ordering facility.

If you need to reach us, please email us on:- lexmark@facilitiesfulfilment.co.uk

Alternatively, you can reach us on:-

Free Phone:- 1800 812 756

Or write to us at:- Facilities Fulfilment Ltd., 1 Quarry Court, Beacon Hill Road, Halifax. HX3 6AQ.

Refunds Policy

You can cancel your order at any time prior to shipping by just emailing us, with the order reference, at

lexmark@facilitiesfulfilment.co.uk

For our NON BUSINESS Customers, Facilities Fulfilment Ltd. operates a "No Questions Asked" cancellation and returns policy. Any goods that you receive may be returned to us within 7 days of receiving delivery of your order.

Please contact our Customer Services Department on FREEPHONE 1800 812 756, and they will issue you with a returns number. They will also be happy to arrange collection of the goods should you require. Goods should be returned in their original packaging, unused, with your returns number clearly marked on the parcel.

If you are returning the goods yourself please despatch them to:

Facilities Fulfilment Ltd
1 Quarry Court
Beacon Hill Road
Halifax
West Yorkshire
HX3 6AQ

Goods can only be accepted if they are clearly marked with a returns number.  After the 7 day period goods can only be returned at the discretion of Facilities Fulfilment Ltd

Please note:- Our refunds policy does not affect your statutory rights.

Some notes about refunds: When you send your item back to us (or, in the case of large electrical items delivered via specialist courier, when we collect the item from you), we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. If the return and refund do not appear in Your Account after four weeks from the day you sent us your return, please contact us for further assistance.

How Refunds Are Calculated

(a) Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a personalised pre-paid return label, or by refunding your return postage costs). Specific rules apply to the return of large electrical items - Please contact us to find out more.

We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item's and to recover our fees and expenses from you.

(b) Items returned within the seven-day cooling off period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

 where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
 where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
 we will refund only standard (Airmail) postage charges for items delivered outside the UK
 where we collect an item from you, we reserve the right to recover the costs of collection from you.

(c) Items returned under the 30-day or 14-day returns guarantee

Where you are withdrawing from your purchase between seven and 30 days after delivery (or between seven and 14 days in the case of large electrical items), and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

COMPLIANCE WITH THE WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE) REGULATIONS 2006

Facilities Fulfilment Ltd. is a registered member of the WEEE DISTRIBUTOR TAKE BACK SCHEME. To find your nearest recycling sites for WEEE goods visit www.recycle-more.co.uk and type your postcode into their unique recycling bank locator. The website offers a fun and easy way to explore the world of recycling and how to minimise the effect that you have on the environment.